At NGIS, we know it's important for solutions to be well supported so that users know that their issues are being resolved and managed to a successful conclusion.
Our Managed Services are designed to support our clients in dealing with the issues facing them. We help you focus on your core business by minimising your need for in-house specialists and resources. Our goal is to give you confidence and comfort in knowing our services are professionally delivered, managed and improved.
Our managed services incorporate:
- Support – NGIS offers a variety of support plans and service level agreements (SLA’s) which can be tailored to your specific needs. Our service desk functions as the single point of contact for all issues.
- Maintenance and Technical Management - We have access to highly trained and skilled resources who can perform this work onsite, offsite, short or long term.
- Vendor Management - We work directly with your vendors to resolve issues, schedule maintenance, manage licensing and generally free up your time for you to focus on your business.
- Remote Monitoring - We proactively monitor your systems, ensuring that issues are discovered and dealt with before they become real problems.