Managed Services

At NGIS, we know its important for solutions to be well supported so that users feel comfortable.

Our Managed Services are designed to support our clients in dealing with the issues facing them and help you focus on your core business by minimising your need for in-house specialists and resources. Our goal is to provide you with the confidence and comfort that the service you entrust us with is professionally delivered, managed and improved. Some of our key offerings include:

Support : We have a variety of support plans and service level agreements (SLA’s) which can be tailored to your specific needs. Our service desk functions as the single point of contact for all issues.

Maintenance and Technical Management: We have access to highly trained and skilled resources who can do this work for you, onsite, offsite, short or long term.

Vendor Management : We works directly with your vendors to resolve issues, schedule maintenance, manage licensing and generally free up your time to focus on your business.

Remote Monitoring: We proactively monitor your systems, ensuring that issues are discovered and dealt with before they become real problems.